Refunds & Cancellations

We sell digital services only: premium membership plans for a fixed period (for example 1 month or 3 months), Boost packs that raise your profile's visibility, and coins used to send virtual gifts. All prices are in Indian Rupees (INR) and are listed on our Pricing page. Nothing is shipped; every purchase is delivered to your account instantly after payment.

Purchases on this website are one-time payments. Memberships do not renew automatically, so there is nothing to cancel: your plan simply ends on its expiry date, and you are never charged again unless you choose to buy another plan.

You can stop using the service or delete your account at any time from Settings. Deleting your account does not by itself create a refund for the unused part of a plan.

We refund the full amount to your original payment method if:

• money was deducted but the membership, Boosts or coins were not added to your account;
• you were charged more than once for the same purchase (duplicate payment);
• you were charged an amount different from the price shown at checkout;
• a technical fault on our side meant you could not use what you paid for.

If a payment fails or is not completed, any amount held by your bank is released automatically by your bank, usually within 5–7 working days.

• a membership period that has started and has been used, except as described in section 3;
• Boosts that have been activated, and coins that have been spent on gifts;
• accounts suspended or terminated for breaking our Terms, fraud, or payment abuse.

Unused coins and Boosts stay in your account until you use them. They have no cash value and cannot be exchanged for money, except where required by law.

Email gm@wrati.com within 7 days of the payment, from the email address on your account, with your order number or payment reference and a short description of the problem. You can also use our Contact page.

We reply within 2 working days. Approved refunds are issued to the original payment method within 5–7 working days; your bank may take a few more days to show it.

Wrati is operated by Mindware, Mindware, S4 Pankaj Plaza, Plot Number 7, Pocket 7, Sector 12, Dwarka, New Delhi 110078, India. GSTIN 07AFDPM9463K1ZY. Email gm@wrati.com.